Stakeholders’ management Design Thinking: A case study in organizational change project

The purpose of this work is to investigate the stakeholders’ management within the context of organizational change projects. Furthermore, it also investigates how the stakeholders’ management can be aided by the Design Thinking method. The case study methodological approach was used, and the analysis unit was a project of team work processes integration. The results suggest a synergy between stakeholders’ management techniques and Design Thinking. The Design Thinking fostered greater cooperation and trust among stakeholders owing to its participative approach throughout the development of the project.