Analysis of scientific literature on robotics-based services and processes in tourism and hospitality – contribution of Central and Eastern European Countries

The purpose of this paper is to analyse the scientific contribution of authors from Central and Eastern European countries to the scientific literature on services and processes based on robotics in tourism and hospitality. The research included an analysis of journals in the field of tourism and hospitality indexed on the Journal Citation Reports within the Web of Science. Results showed that starting from 2019 six authors from the Central and Eastern European countries (Bulgaria, Romania, Czech Republic, and Russia) published a total of 13 papers on the application of robots in tourism and hospitality. The total number of citations of papers by authors from Central and Eastern European countries is 1.214, and the average number is 93.38. Regarding collaboration, more than 60% of papers by authors from Central and Eastern European countries have authors from a total of two countries.