Evolution towards a Cloud Deployed Business Support System

Although less known outside strictly specialized environments, Business Support Systems (BSS) are highly complex and the subject of their installation in cloud implementations is less addressed. This paper presents a short history of BSS evolution, starting from basic voice and messaging services and ending up to 4G and M2M services, presenting new features and their new challenges. Moreover, we present, as a baseline for future developments, a study based on direct interviews with representatives of telecom operators about their vision of possible future BSS solutions depending on the services they will provide. This area of investigation has a certain number of challenges that require collaboration between providers and operators; in this context, we have been established a framework of requirements which will be handled and studied individually.