Listening works: using the Listening Rooms methodology to explore diversity

This case study presents how two innovative methods have been used at a UK university to explore the lived experiences of minoritised groups. The Listening Rooms Project collects data through friendship conversations between friends, and places key stakeholders with the audience and influence to affect change at the heart of the data analysis process. Using these methods creates safe spaces for minoritised groups to share their lived experiences in a meaningful and empowering way. Here, we describe how the project has learned from the experiences of students of colour, LQBTQ+ staff and students, disadvantaged males, and female employees to create a better place to study and to work. The study found distinct differences in the themes covered between cohorts despite fairly consistent conversation ‘prompts’, but also some common themes such as the need for better role models for minoritised groups and better training and guidance in challenging negative behaviours. The study concludes that listening, using these methods, provides a depth of understanding of the lived experiences of minoritised groups, resulting in real and impactful change.