A business retrieval model using scenario planning and analytics for life during and after the pandemic crisis

The COVID-19 pandemic crisis has fundamentally changed the way we live and work forever. The business sector is forecasting and formulating different scenarios associated with the impact of the pandemic on its employees, customers, and suppliers. Various business retrieval models are under construction to cope with life after the COVID-19 Pandemic Crisis. However, the proposed plans and scenarios are static and cannot address the dynamic pandemic changes worldwide. They also have not considered the peripheral in-between scenarios to propel the shifting paradigm of businesses from the existing condition to the new one. Furthermore, the scenario drivers in the current studies are generally centered on the economic aspects of the pandemic with little attention to the social facets. This study aims to fill this gap by proposing scenario planning and analytics to study the impact of the Coronavirus pandemic on large-scale information technology-led Companies. The primary and peripheral scenarios are constructed based on a balanced set of business continuity and employee health drivers. Practical action plans are formulated for each scenario to devise plausible responses. Finally, a damage management framework is developed to cope with the mental disorders of the employees amid the disease. •We propose a scenario-based damage management to handle pandemic-led consequences.•We implement the scenario drivers on both economic and social facets of businesses.•We devise the plausible responses of different functional elements of the Company.•We innovatively consider the transitional in-between scenarios.•We investigate the real action plans for surviving a giant IT Co. amid the pandemic.