COLLABORATION MANAGEMENT FOR SUBJECTS OF EDUCATIONAL ACTIVITY IN INFORMATION-EDUCATIONAL SPACE

This article presents a conception of collaboration of main actors in information-educational space, based on service level management process from the library of best practices ITIL, composition and procedure of information interchange between actors, responsibility of each actor, metrics and key p...

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Veröffentlicht in:	Otkrytoe Obrazovanie 2016-05 (6(113), p.23-27
Hauptverfasser:	Telnov, Yury F., Pavlova, Ekaterina V., Protasova, Alla A.
Format:	Artikel
Sprache:	eng
Schlagworte:	collaboration management european interoperability framework (eif) information-educational space (ies) itil itsm operation level agreement (ola) regulations of collaboration service service approach service level agreement (sla) service level management underpinning contract (uc)
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Zusammenfassung:	This article presents a conception of collaboration of main actors in information-educational space, based on service level management process from the library of best practices ITIL, composition and procedure of information interchange between actors, responsibility of each actor, metrics and key performance indicators of each actor’s activity within educational service delivery.
ISSN:	1818-4243 2079-5939
DOI:	10.21686/1818-4243-2015-6(113-23-27