Technological capacities and quality certifications. An empirical application to La Rioja family SMEs

The concept of quality has emerged with a big impact in the last few years. Family SMEs in La Rioja, like other enterprises, have been forced to take part in this culture of business excellency often linked to compliance norms. This work presents the main results of an empirical study performed on SMEs of La Rioja by comparing the policies implemented by family businesses with those implemented by other firms. We have carried out a descriptive analysis of some quality policies, which have been subsequently analysed and compared to other variables such as the investment in technology or R+D+I expenditure.