Patient satisfaction and associated factors towards surgical service among patients undergoing surgery at referral hospitals in western Amhara Regional State, Ethiopia

Patient satisfaction is a growing concern in all aspects of healthcare. Assessing patient satisfaction has paramount importance for measuring the level of care provided by a health system. The present study aimed to measure the levels of satisfaction among patients undergoing invasive surgery in the referral hospitals of the Western Amhara Regional State. A cross-sectional study design was employed. The data were collected from 422 study participants from February 6 to April 6, 2020. The participants were selected using systematic random sampling technique. Interviewer administered questionnaire and chart review were used for data collection. A binary logistic regression model was used to identify the association between independent variables and patient satisfaction. Level of significance was considered at p value less than 0.05 with 95% confidence level. Of the total participants, 290 (68.7%, 95% CI: 64.5–73.5) were found to be satisfied with surgical service. Factors such as age >58 years [AOR = 3.80, 95% CI (1.53–9.46)], 47–58 years [AOR = 2.47, 95%CI (1.07–5.71)], those with no formal education [AOR = 2.73, 95% CI (1.18–6.32)], primary school education [AOR = 3.89, 95%CI (1.65–9.17)] and secondary school education [AOR = 3.37, 95%CI (1.38–8.23)], no history of previous surgical admission [AOR = 2.09, 95%CI (1.07–4.08)], length of stay in the hospital