Designing the adaptive fuzzy-neural inference system to measure the benefits of knowledge management in the organization

In recent years, knowledge management has become a fundamental principle in the field of management. Since the introduction of knowledge management, many institutions have tried to measure the benefits of using this concept. Success in implementing knowledge management and continuing its usage largely depends on measuring knowledge management benefits. However, few studies were conducted on this issue. This study, by using the adaptive neural fuzzy inference method (ANFIS) via Matlab 2017 software, tried to provide a predictive model to measure the benefits of knowledge management in the organization. The study population consists of scientists and experts working in 15 branches of the Social Security Organization, with a minimum of five years of experience in knowledge management related tasks. Based on the results, the degree of compatibility of the estimates with the actual results and the predictability and accuracy of the results were discussed, and at the end, based on the results, guidelines were provided to the studied organization.