Vulnerable families in Ukraine as the main social service users: comparison of the pre-pandemic and pandemic period

Nowadays Ukraine implements the new system of social work and social services providing due to which all services should be delivered at the level of territorial communities to individuals and families in need. However, in the world of increasing of people (families) in vulnerability and limited resources it is important to know what factors caused vulnerability, whether they are different in COVID-2019 times and what system it is important to build at the local level to help families to overcome challenges and problems they face. The article is dedicated to the analyses of factors causing vulnerability among families in the world and in Ukraine before and in time of the pandemic and highlights the impact social services providers have on the families in territorial communities to prevent or cope with vulnerability. The analysis of literature and data received from the Ministry of Social Politics of Ukraine and Regional Centers of Social Services gives proper information. Finally, the recommendations for government and social services providers have been proposed for making the social work system better at the level of local communities.