APPLICATION OF THE CUSTOMER SATISFACTION INDEX (CSI) TO TRANSPORT SERVICES

APPLICATION OF THE CUSTOMER SATISFACTION INDEX (CSI) TO TRANSPORT SERVICES

This submission deals with a possibility of transport service evaluation using the customer satisfaction index (CSI), because this index is abroad often used just for the quality of service evaluation, what is for this product difficult problem.

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Bibliographische Detailangaben
Veröffentlicht in:Perner's contacts 2010-12, Vol.5 (4)
1. Verfasser: Adela Poliaková
Format: Artikel
Sprache:cze
Schlagworte:
Customer satisfaction
customer satisfaction index
dissatisfaction
quality criteria
satisfaction
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Zusammenfassung:This submission deals with a possibility of transport service evaluation using the customer satisfaction index (CSI), because this index is abroad often used just for the quality of service evaluation, what is for this product difficult problem.
ISSN:1801-674X