Wpływ strategii zarządzania jakością na ocenę efektywności procesów transportowych małych i średnich przedsiębiorstw

During continuous market competition, focusing on the customer service level, leadtimes and supply flexibility is very important to analyze the efficiency of logistics processes.Transport processes are a key process that provides physical material flow through the supplychain. At present, it should be noted the dynamic development of the SMEs sector in transportservices, both domestically as well as in European Union. The article presents the problem ofanalysis and evaluation of the transport processes efficiency in quality management aspect.