THE IMPACT OF THE MAINTENANCE MANAGEMENT SYSTEM: A CASE STUDY OF THE PETROSA GTL REFINERY

This research study investigated the impact of the maintenance management system (MMS) on production output and profitability (PO&P) at the PetroSA GTL refinery, a state-owned company. The two groups that participated were the maintenance group, consisting of 56 respondents, and the production group, with 38 respondents. The main findings of the research study suggested that the MMS impacts positively on PO&P at the PetroSA GTL refinery. The maintenance scorecard assessment tool - consisting of six perspectives - was used to assess the gap between the MMS and PO&P. The positivism paradigm, the deductive process, a cross-sectional quantitative survey, and descriptive statistics were used to conduct the research study.