An MCDM approach to assessing influential factors on healthcare providers’ safe performance during the COVID-19 pandemic: Probing into demographic variables

This study assessed the influence of occupational stress, individual resilience, and organizational resilience on the safety performance of healthcare providers during the COVID-19 pandemic. Demographic variables including age, work experience, and gender were explored. Data were collected from 344 healthcare providers employed at a teaching hospital. The entropy method and the multi-criteria decision-making (MCDM) method were used to examine the influence of occupational stress, individual resilience, and organizational resilience on the safe performance of healthcare providers. The results of the entropy method showed that organizational resilience was the most influential factor in the safe performance of older healthcare providers. In contrast, individual resilience was the most significant factor in enhancing the safety performance of younger healthcare providers. Analyses of work experience indicated that individual resilience was the most influential factor in the safe performance of less experienced healthcare providers. Gender-based analysis revealed that individual resilience had a major effect on the safety performance of both women and men. The findings of this study could assist managers in improving the performance of the healthcare sector during pandemics by using and implementing resilience concepts at both the individual and organizational levels.