Overtourism in Dubrovnik in the eyes of local tourism employees: A qualitative study

This article implies a qualitative methodological approach and has a focus on the local tourism employees in Dubrovnik and their perception of overtourism. The empirical data are based on 12 days' field observation in July 2018, and 18 e-mail interviews with local tourism employees. The data analysis method has been thematic analysis. The interviewees show a high level of awareness and concern about the problem. Overcrowding, traffic congestion, various physical damages, displacement of locals in Old Town, low quality of tourist experiences and lower quality of life for locals, increased prices are among problems caused by overtourism in Dubrovnik. Factors related to seasonality, physical geographic conditions, cruise ships are the most problem makers and the interviewees prefer tourists that stay overnight. Their most frequent solution suggestions are reduction of the number of cruise ships followed by stricter rules of the establishment and of quality for accommodations, caterings and shops.