Developing the soul framework to enhance employee experience in teams as part of a team coaching approach

Team coaching has the potential to enhance employee experience, one of the top trending motivators of human capital. However, a conceptual framework developed specifically for this purpose appears absent. This article describes the development of a team coaching framework to enhance employee experience. A qualitative research study with team practitioners validated the conceptual framework that was developed from academic literature. The result was the development of the SOUL team coaching framework, offering team coaches insights to facilitate employee experience enhancement interventions, founded on the theoretical foundations of constructivist and social constructionist sense-making and Frankl’s existential principles of meaning-making. SOUL is an acronym depicting the framework’s main conceptual categories – Settle, Offer, Unite and Learn.