Analysis of turnover intention power factors: a case study of retail company in Jakarta

Employee turnover rate in the head office of retail companies in East Jakarta has been relatively high, recently. The turnover rate results in a disruption of operations in the head office, in forms of delays in the provision of data reporting, which causes a disruption in flow of information. This research covers such aspects as colleagues' relationships, work environment, salary level, job satisfaction, and organizational commitment. The primary objective of this paper is to identify different aspects of employee turnover intention. Partial Least Square Method (PLS) is applied to determine the important factors of employee turnover intention. The result shows that job satisfaction and organizational commitment maintained an adverse and significant effect on turnover intention while salary levels had an adverse but not significant effect on turnover intention. Coworkers and workplace relationships also had an adverse and significant effect but had no direct effect on turnover intention.