Editorial: Introduction to the Special Issue

The third article “Do independent directors enhance better corporate governance in companies in India?” by Akshita Arora discusses the role of independent directors in making various autonomous decisions related to corporate governance and further examines their role in a company’s decision-making process. More powers need to be given to the independent directors, and their roles should not be influenced by senior management and other top officials. The fourth article “A study of customer satisfaction in using banking services through Artificial Intelligence (AI) in India” by Asmat Ara Shaikh, Arya Kumar, Apoorva Mishra and Yasir Arafat Elahi examines how artificial intelligence is helpful in improving the customer experience in banking services. Since the usage of artificial intelligence is in the nascent stage, it takes time to see whether customers find it reliable or not.