Bounds and Maxima for the Workload in a Multiclass Orbit Queue

In this research, a single-server M-class retrial queueing system (orbit queue) with constant retrial rates and Poisson inputs is considered. The main purpose is to construct the upper and lower bounds of the stationary workload in this system expressed via the stationary workloads in the classical M/G/1 systems where the service time has M-component mixture distributions. This analysis is applied to establish the extreme behaviour of stationary workload in the retrial system with Pareto service-time distributions for all classes.