Calidad del servicio en el comedor universitario y la percepción de los usuarios en la Universidad Nacional de Educación – 2020

The general objective of the research is to determine the relationship between the quality of the service of the university canteen and the perception of users in the National University of Education in the period 2020. The methodology to be studied was based on a quantitative approach, of the type basic or substantive, of non-experimental cross-sectional correlational design, the population / census sample made up of 1,369 students enrolled in semester 2020-I was counted. To measure the variables, the questionnaire was used according to the variables (Quality of service and perception), which were made reliable by means of Cronbach's Alpha equal to 0.880 and 0.908; and the validation was made by the criterion of expert judgment which was equal to 86.6%. As a result, 46.2% (632 students) indicate that the quality of the service is of a medium level, and in the same way, 39.4% (540 students) have a bad perception of the university cafeteria. It is concluded that there is a highly significant relationship between the quality of the university canteen service and the perception of users at the National University of Education - 2020, with Spearman's Rho = 0.835 and a p-value: 0.000