Kahn's Data Quality Categories Adaptation for Prescription delivery and Medical Appointment Assignment Reports

In the health sector, the reports on delivery of prescriptions and the assignment of medical appointments are generated by the Health Service Provider Institutions and delivered to the Health Service Promoting Entities. These reports usually have an incoherent structure; inconsistencies in the format; non-existent, incomplete, or nonstandardized data. These problems affect data quality and hinder the reliability of the information. To address this, it is proposed to adapt Kahn's data quality categories, to these reports, considering that the health sector accepts them categories and contemplates not only the structure and domain of the data but also its completeness and plausibility (credibility). This research followed the methodology of Pratt’s Iterative Research Pattern, studies related to the subject were observed, and the attributes of prescription delivery and appointment assignment were analyzed to understand the problem and its implications in detail. We then adapted the data quality categories proposed by Kahn, taking into account the problems identified in these reports. Subsequently, a group of health experts evaluated the proposed adaptation using the focus group technique. The results, according to their perception, showed that the prescription delivery report obtained 66.7% in the “Completely Agree” category and 33.3% in the “Agree” category; medical appointment assignment had 73.3% in “Completely Agree” and 26.7% in “Agree”, according to the Likert scale. In conclusion, this research contributes to strengthening the data quality of these reports by providing guidelines to improve the reliability of the information En el sector de la salud, los reportes de entrega de medicamentos y asignación de citas médicas son generados por las Instituciones Prestadoras de Servicios de Salud y entregados a las Entidades Promotoras de Servicios de Salud. Estos reportes no suelen tener una estructura coherente, presentan inconsistencias en el formato, datos inexistentes, incompletos o no normalizados. Estos problemas afectan la calidad de estos y dificultan la confiabilidad de la información. Con el objetivo de abordar este problema, se propone adaptar las Categorías de Calidad de Datos de Kahn a estos reportes, teniendo en cuenta que estas son aceptadas por el sector salud y no solo contemplan la estructura y dominio del dato, sino también la completitud y plausibilidad (credibilidad) del mismo. Para llevar a cabo esta investigación se siguió la metodología