Critical factors to improve customer satisfaction and reduce operating costs in large and mediumsized manufacturing companies in Nuevo León and the impact caused by the COVID pandemic

The objective of this document is to determine how transportation, trained personnel, customs procedures, preventive maintenance and inventory reliability impact customer satisfaction and operating costs in large and medium-sized companies in the State of Nuevo Leon, Mexico; Likewise, how they were...

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Veröffentlicht in:	Contaduría, administración administración, 2022, Vol.67 (4)
Hauptverfasser:	López Pérez, Jesús Fabián, Quiroga Mireles, Jorge Manuel
Format:	Artikel
Sprache:	eng
Schlagworte:	COVID customer satisfaction operating costs satisfacción del cliente
Online-Zugang:	Volltext
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