Digital skills, access and motivation to use e-services

This paper presents a study on digital skills, access and motivations to use or not e-services, made to students admitted to a technological career at the Universidad Distrital Francisco José de Caldas. The objective was to establish the previous knowledge in the digital area before beginning the education process offered by the university. A methodology proposed was: i) to determine the context, ii) data collection, and iii) reports generation and analysis of results. The main results obtained were: The characterization of the population under study, identify medium-high levels in the skills associated with knowledge of requirements for Internet access, search and use of online forms, and a medium-low level in recognition of secure environments to make transactions. In addition, it was found that 97% of the population access digital services because they are user-friendly, while distrust, lack of interest and ignorance about the digital service offer are the reasons that usually limit access. Regarding the use of services, 100% of the population use communication and entertainment services, 71.6% have used online training services, and 44.8% have searched for work online.