GESTIÓN DEL CONOCIMIENTO EN INSTITUCIONES DE EDUCACIÓN SUPERIOR: FACTORES DE ÉXITO

The aim of this study is to identify the critical success factors (CSF) in Knowledge Management (KM) of Venezuelan academic institutions began the KM process and validate which factors were considered when implanting KM in one of these institutions. Today, KM is being recognized as a significant factor for grasping competitive advantage that is why it is necessary to know the CSFs, in order to assess precisely the KM’s effectiveness. The research is of exploratory, field and descriptive type. A mixed, sequential and complementary method was employed. The data collection techniques were interview and survey. It is concluded that the CSFs are: support of senior management, leadership, senior management commitment, resource allocation, human resources management, reward system, efficient KM management plan, organizational structure, organizational info-culture, communicational strategy, support group, technological infrastructure and KM system embed.