CORPORATE SUSTAINABILITY: A CASE STUDY FROM THE IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM FOR CERTIFICATION BY INMETRO IN THE METAL WORK INDUSTRY

This article presents field research with bibliographic support studying aspects related to corporate sustainability. It covers the implementation of a quality management system where sustainability and requirements are addressed in a system, in which quality is not only seen as maintaining compliance with standards and features of a product; it also encompasses numerous attributes connected with responsibility. It was concluded that there had been significant returns, which allowed it to meet quality standards and consolidate the supply of products with greater accuracy, in addition to promoting the image of the company as being socially responsible. Gains in efficiency and commitment from suppliers were also demonstrated, thus allowing product prices to remain competitive. It shows how the company obtained the certification label issued by the regulatory body, demonstrating audited quality and standards of corporate sustainability; a feature, which is an edge for companies in the global environment.