Models of Quality Management applied to organizations seeking to Innovation Management

The Total Quality Management seeks constant improvement and a gradual introduction of new processes both as existing in order to achieve greater excellence in quality organizations as a whole. The intensity of global competition has required companies to rethink their strategies in order to increase competitiveness, profitability and at the same time, thrive on the market that work. To have a management development it is necessary to supplement with quality tools, and management tools, which help in the overview of the organization and also the processes and services. This paper uses the Excellence Management Model (MEG) as a tool to analysis of quality, innovation, productivity and competitiveness in a micro services company located in the central region of the State of Rio Grande do Sul, Brazil. The paper will analyze how the company works with the criteria of the tool used focusing the process of innovation and competitiveness. The study is quantitative and descriptive character type. The bibliographic search is used to build the base of analysis and data collection was accomplished by using a questionnaire with open questions. [PUBLICATION ABSTRACT]