ICT Governance in the Context of Smart Cities: A Study in Brazilian Municipalities

ICT resources are essential to support, manage, and innovate cities services to citizens, especially in reference to smart cities context. From this perspective, ICT governance is fundamental to guarantee a return on investments and effectiveness in cities' administration. Based on the Brazilian cities best ranked in the Connected Smart Cities index, this work analyzed ICT governance practices in those cities. The results identified a lack of governance practices in most cities, a lack of active ICT governance transparency, and non-compliance with Brazilian access information law; thus, a set of lessons learned is structured for cities. Future studies can establish a good practice catalog and guidance as a baseline for an ICT open governance approach.