서비스 실패요인이 보복행위에 미치는 영향과 관계품질의 조절효과
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Veröffentlicht in: | Asia Marketing Journal (Online) 2012-04, Vol.14 (1) |
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container_title | Asia Marketing Journal (Online) |
container_volume | 14 |
creator | Kim, Mo Ran Ahn, Kwang Ho |
description | |
doi_str_mv | 10.53728/2765-6500.1474 |
format | Article |
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title | 서비스 실패요인이 보복행위에 미치는 영향과 관계품질의 조절효과 |
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