Customization of Transfer of Training to the job: A Qualitative Study among Bank Managers in Ghana

Recent studies have presented transfer of training to the job as a dynamic process in which customization is perceived as an important aspect of the transfer process. In spite of its significance in affecting transfer intentions and behavior, the decision to engage in customization of transfer of training by trainees has not been adequately explained in the extant literature. For the purpose of espousing the importance of customization of transfer of training in the transfer process, the study was conducted to examine how managers in a bank transfer knowledge from training to the job. Twelve managers from a reputable bank in Ghana were in-depth interviewed following a recent training program they had attended. Thematic content analysis of the data showed that managers transfer training to the job through customization, that is, integration and adaptation of training information . Consistent with the theory on the dynamics of transfer, it was concluded that customization of transfer of training was the medium through which transfer intention is developed