Patient Satisfaction with the Health Services Provided by the Hospital in Inpatient Units in a Tertiary-Level Hospital in Nepal

Background: As the patients are an important stakeholder in the hospital, patient satisfaction is the indicator of the overall success of the hospital. It measures two parameters at once; that is, to what extent customers are satisfied and the success level of service providers. So it is crucial to measure patient satisfaction levels in order to adopt a continuous improvement strategy. The main objective of this study is to identify the level of hospital service provided by doctors nurses and other concerned sectors in the tertiary level private hospital. Methodology: A descriptive cross-sectional study design was used. Similarly, as a measuring tool a structured survey questionnaire was employed.183 discharged patients were selected for the study by using a convenience sampling technique. Result: The patient satisfaction level was nearly very good in all domains. The majority of patients (43.6%) reported that the hospital service was very good and followed by 28.6% stated that the service was good and 27.9% told that the service was very extremely good. It indicated that the hospital services were very good. Analysis reveals that patient satisfaction varied according to educational status (among different levels of education) and occupation. On the contrary, patient satisfaction was not varied according to age, sex, marital status, literacy status, type of family, and address. Conclusion: Assessment of patient satisfaction has long been a declared topic in both nursing and medical professional and research areas. This study shows that overall satisfaction of patient satisfaction was very good. However, there were spaces for improvement as well. Key words: patient satisfaction level, hospital services, measurement