E-Government Adoption Intention among Bangladeshi Citizens a Conceptual Model

The electronic government service delivery or e-government is included in any government agenda world over. Bangladesh is no different. Under the ‘Digital Bangladesh’ drive, Bangladesh government has taken huge initiatives to improve the infrastructure supporting e-government services in the country. However, the engagement of the citizens of Bangladesh in e-government services is yet to reach the expected levels. In the United Nations’ Electronic Government Development Index (EGDI) Bangladesh has made progress over the year. Nevertheless, in the E-Participation Index EPI, which indicates the citizens’ participation in the services, Bangladesh’s rank was never steady. This warrants for research to understand the factors affecting the Bangladeshi Citizens’ e-government adoption intention. The current research provides a study framework to investigate the factors influencing the Bangladeshi citizens’ e-government adoption intention. Based on the Unified Model of E-Government Adoption (UMEGA), the proposed framework captures the most crucial antecedent variables affecting behavioral intention. Additionally, by including Trust in Government (TIG) as a moderator in the framework, this study expands on the UMEGA framework. Moreover, the TIG moderator gives opportunity to understand the faith and trust of Bangladeshi citizens on their government, especially after the recent turmoil in the country. The proposed research framework would provide the government policy makers to investigate the relevant factors affecting the citizens’ perception towards e-government services. The service provider also can use the study findings based on this framework to design e-government services custom made for the behavioral status of Bangladeshi citizens. The proposed framework contributes to the literature by adding to the scholarly gap of e-government adoption intention specific studies. The TIG moderator in Bangladeshi context contributes to the literature to understand the citizens’ perspective on the trust they put in their government in developing nations.