Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)

Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)

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Veröffentlicht in:American Journal of Industrial and Business Management 2021, Vol.11 (5), p.481-498
Hauptverfasser: Alain, Chabo Byaene, Rostin, Mabela Makengo Matendo, Joël, Konde Nkiama Numbi, Hypolite, Muhindo Mavoko, Donatien, Kayembe Nzongola-Nkasu, Koffi, Tanon Aristophane, Jérémie, Muwonga Masidi, Hippolyte, Situakibanza Nani-Tuma
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container_title American Journal of Industrial and Business Management
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creator Alain, Chabo Byaene
Rostin, Mabela Makengo Matendo
Joël, Konde Nkiama Numbi
Hypolite, Muhindo Mavoko
Donatien, Kayembe Nzongola-Nkasu
Koffi, Tanon Aristophane
Jérémie, Muwonga Masidi
Hippolyte, Situakibanza Nani-Tuma
description
doi_str_mv 10.4236/ajibm.2021.115030
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title Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
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