Analysis Implementation System Incident Report With Method Realist Evaluation at Siloam Hospitals Balikpapan 2018

BACKGROUND: According to Permenkes No. 11 Tahun 2017, patient safety incidents are any unintended or unexpected incident which could have, or did, lead to harm that could be prevented to patient. Incident reporting system which designed to obtain information about patient safety is used for individual and organization learning. AIM: This study aimed to analyze the increased success of incident report at Siloam Hospitals Balikpapan. METHODS: Research design which used is qualitative research with the case study research type and the realist evaluation approach. RESULTS: The data collection is done through observation and profound interview to five officers who’s in charge of incident reporting process at Siloam Hospitals Balikpapan. The data processing uses content analysis. The result shows that incident reporting system’s implementation at Siloam Hospitals Balikpapan which seen from the side of context mechanism outcome has been working well. CONCLUSION: The conclusion of this research defines that the implementation’s success due to incident reporting program is accorded by reporting guide which has been legitimated by hospital’s directors, human resources who have been equipped with training about reporting program facilitate the reporting process and Head Quality Risk as responsible division to the incident reporting process has high responsibility to the program.