A Systematic Review on Non-Governmental Organization Role and Strategies During COVID-19 Pandemic

Negative impact from pandemic of COVID-19 suffered the whole world. Either its government or non-government sectors, all of these has been critically challenged by the pandemic. To understand the situation better, we had systematically reviewed existing academic articles from all around the world to discover what is the roles played by the NGOs in facing the pandemic and also the strategies used by them for community development during the pandemic. The existing articles with different research approaches had reported four categories of roles played by the NGOs including (1) a consultant on health awareness; (2) basic necessities provider; (3) training provider for NGOs in pandemic related skills; and (4) educator for COVID-19 awareness. As for the strategies, there are three strategies used in by the NGOs in facing the pandemic including: (1) an innovative technology approach; (2) collaboration for coordination; and (3) capital raising through funding. These roles and strategies slightly differ from existing roles of NGOs as it focusses more on managing the pandemic among the community as well. Nevertheless, further research is needed to explore more on how collaboration between government and NGOs can improved the community development. Received: 17 April 2023 / Accepted: 16 August 2023 / Published: 5 September 2023