Key Factor for Successful Roll-on Roll-off (Ro-Ro) Operation: a Delphi Technique at Langkawi Terminal, Kedah

Roll-on Roll-off (Ro-Ro) vessel been used as a sea transportation that designed to carry cargo as well with passenger from one place to another place. This research is conducted at Langkawi Islands. The main transportation systems of this island are more on sea transport rather than air transport. The dissatisfaction of passengers with the facilities provided by Ro-Ro’s company at Langkawi Terminal has been discovered. Thus, this research are aims to investigate the key factors for successful Roll-on Roll-off (Ro-Ro) Short Sea Shipping (SSS) operations in Langkawi Terminal and to determine the relationship between key factors toward successful of Ro-Ro operation at Langkawi Terminal. Seven (7) competent expertise and experienced respondents in maritime sector at Langkawi terminal has been contributed in this research. A Delphi survey has been conducted for this research to identify any key factors and access their opinion on the relative of all key factors involved. Two (2) round of the Delphi questionnaire survey be used as a research instrument with the Likert scale. The reliability and validity of this research is 0.730. In conclusion, most respondents agreed that the key factors that have been analysis play an important role in achieving the successful of Ro-Ro operation at Langkawi Terminal.