Impact of empowerment & emotional labor on teacher’s work engagement: a moderating role of job experience

Teaching profession is one with highest demand regarding empowerment and emotional labour. Emotional labor is the management of emotions for performance excellence (Hochschild ,1983). This study has examined the relationship among the emotional labour, teacher’s overall empowerment and their work engagement. The study also aimed to determine either the job experience moderates the empowerment and work engagement relation. A sample of 223 university teachers of 14 different universities was selected. 145 respondent’s data was found complete to be used for analysis. Valid scales like Utrecht Work Engagement was used to measure overall work engagement, Cuckar & Mann’s Emotional Requirement Inventory scale was used for measuring emotional labor and Short & Rinehart scale was used to measure the teacher empowerment. SPSS statistical software was used for data analysis. Different SPSS tools were used to measure the strength and significance of studied relationships. Moreover, a model was built to measure the overall work engagement of university teachers. A significant relation was found b/w empowerment, work engagement and emotional labor whereas the role of job experience was found to be insignificant. This study further suggested future research direction.