Management of the Portfolio of Works For A Public Hospital Complex

Objectives: The main objective of this research is to develop a decision-making support model for prioritizing works projects in a public hospital complex, establishing criteria for characterizing and evaluating these projects. Theoretical reference: Strategic management; management control; project portfolio management; multi-criteria analysis; hospital works projects. Method: This is a quantitative exploratory research based on the Multi-Criterion Decision Support Methodology (MCDA), whose primary data are derived from semi-structured questionnaires. This methodology makes it possible to carry out a multi-criterion analysis of a large quantity of information, involving conflicting interests amongst themselves in decision-making contexts of high uncertainty and high complexity. Results and Discussion: A model for evaluating demands was developed, consisting of 16 criteria for analysis (descriptors), grouped into four thematic groups, whose measurement scales, once transformed into cardinal quantities, present the performance of each characteristic under study and make possible the construction of a global model for evaluating demands. These criteria are based on the decision-makers' perceptions of the institutional needs of works projects, revealing their concerns about the infrastructure problems in the body's buildings. Implications of Research: The implementation of this model leads to the creation of a service queue for the demands of works projects that materializes the priority actions in the area of infrastructure from the objectives, expectations and preferences of the decision makers. In the end, the model developed makes it possible, starting from the attribution and weighting of values, to define institutional priorities. Originality/Value: The research points to a path for overcoming major challenges in the decision-making on the prioritization of works projects in a public hospital, highlighting the high volume of demands, conflicts of interest, resource constraint and obsolescence of buildings and equipment.