Assessmentof Service and Social Conditions of 112 Ambulance Workers

Objective: 112 Emergency Health Services (EHS) is crucial for preventing deaths and injuries with early intervention and significantly impacts survival. Many factors like shift working, occupational dissatisfaction, safety concern, and stress adversely affect 112 EHS workers. This study aimed to evaluate the working conditions, expectations, job satisfaction, service, and social conditions of 112 EHS staff working in Kahramanmaras to determine their difficulties and provide suggestions for more efficient working conditions. Material and Methods: This study was conducted with health workers working at 112 EHS in Kahramanmaras. A survey form was developed to investigate their service and social conditions. It was converted into an electronic survey containing 29 questions via Google Forms. Two hundred fifty-two health workers participated in the study by filling out the electronic survey. Results: The most important factors affecting workers’ job performance were job satisfaction/respect and salary level. Workers reported the majority of the cases encountered during a 24-hour shift were green zone patients.The average arrival time to the cases and the delivery time of the patients to the hospital are mostly within 0-10 minutes. Emergency room physicians’ approach and the lack of allied health personnel were the most common problems during patients’ delivery to the hospital. Most workers stated that protective measures on occupational safety in the EHS were insufficient and that they were subjected to physical assault. Conclusion: As a result of our study, it was determined that 112 employees experienced job dissatisfaction.This situation is the level of salary, lack of dignity, and fear of security.However, there are some deficiencies regarding the use and organization of 112 emergency health services. It is necessary to immediately improve 112 EHS workers’ working conditions and the coordination of EHS. Amaç: 112 Acil Sağlık Hizmetleri (ASH) ölümlerin, sakatlanmaların erken müdahale ile önlenmesine ve sağ kalıma önemli bir etkisi olan kritik bir birimdir. Vardiyalı çalışma, yoğun iş yükü, mesleki tatminsizlik, güvenlik kaygısı ve stres gibi birçok etken 112 ASH çalışanlarını olumsuz yönde etkilemektedir. Bu çalışmada Kahramanmaraş ilinde bulunan 112 ASH’de çalışan sağlık personelinin çalışma koşullarının, beklentilerinin, iş memnuniyetlerinin, hizmet ve sosyal durumlarının değerlendirilmesi, karşılaştıkları olumsuzlukların saptanması ve daha verimli çalışma