Structuration, ICTs, and Community Work

This paper reports upon the outcomes of an action research project which took place with a network of neighbourhood houses (community-based organisations) in the Western Region of Melbourne, Australia. Our first aim was to engage community-based organisations, through participatory action research techniques, to develop information and knowledge management plans for an electronic community network. Our second was to integrate structuration theory and theories of participatory action research, in order to provide a new context for understanding how ICTs can be used with community-based organisations. The paper reports on the major issues found in the research, and plans developed to address those issues.