Responding to Welfare Reform: Competing Perspectives of Social Service Delivery in an Economically Disadvantaged Rural State

This study compares administrative and caseworker perspectives on service delivery processes in rural areas in an Appalachian state with high levels of poverty and unemployment and limited economic resources for investment and development. The focus of this study is on the implementation of West Virginia Works, West Virginia's public assistance program that was adopted in response to new federal welfare law enacted in 1996. The data source used in this research comes from focus groups with approximately 80 caseworkers and 5 West Virginia Department of Health and Human Resources administrators with key knowledge of welfare reform in West Virginia. Implications for service delivery and public policy are discussed.