Disinforming the unbiased: How online users experience and cope with dissonance after climate change disinformation exposure

The emergence of disinformation challenges today’s democracies. Selective exposure research assumes that psychological biases cause people to turn to attitude-reinforcing disinformation, though studies indicate that this only holds true for small niches of online audiences. However, when online, unbiased users as well may encounter disinformation, which for them appear to be attitude-challenging. How unbiased online users experience and cope with dissonance triggered by this, and whether this affects their pre-existing attitudes, has hardly been explored. This research gap is addressed using the polarized topic of climate change as an example. An experimental research design is applied combining stimulus exposure, survey research, eye tracking, and interviews (n = 50). The findings indicate that unbiased users are not entirely resistant to disinformation influence. However, attitude effects could not be fully explained by selection behavior but instead through different feelings and strategies of coping with dissonance and patterns of performing online information searches.