Patient Satisfaction with Care Received from Emergency Department of Ali-Ebne-Abitaleb Hospital, Iran

Background: A hospital’s Emergency Department (ED) plays a crucial role in the healthcare delivery system. Its operation has an impact on patients’ general and specific satisfaction. Methodology: Through a survey, a study to determine the satisfaction of patients attending the Ali-Ebne-Abitaleb Hospital (ED) was carried out. Out of 12,000 patients who were referred to the ED, 392 patients and 608 of their relatives were included in the study. The data were analysed by SPSS version 14. Results: The findings showed that 191 (19.1 per cent) of the patients were ‘satisfied with medical care’ while 719 (71.9 per cent) were ‘somewhat satisfied’ and 90 (9 per cent) were ‘unsatisfied’. With regard to nursing care in particular, 265 (26.5 per cent) of the patients were ‘satisfied with nursing care’, while 630 (63 per cent) were ‘somewhat satisfied’ and 105 (10.5 per cent) were ‘unsatisfied’. The chi-square tests showed that a statistical significant relationship existed between patient’s satisfaction with medical and nursing care and the shift work. Conclusion and Recommendations: Paying proper attention to the ED patients’ expectations is highly important to make them satisfied. Therefore, it is suggested that more efforts should be made to improve the quality of services within the ED.