Target-guided Emotion-aware Chat Machine

The consistency of a response to a given post at the semantic level and emotional level is essential for a dialogue system to deliver humanlike interactions. However, this challenge is not well addressed in the literature, since most of the approaches neglect the emotional information conveyed by a...

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Veröffentlicht in:ACM transactions on information systems 2021-10, Vol.39 (4), p.1-24
Hauptverfasser: Wei, Wei, Liu, Jiayi, Mao, Xianling, Guo, Guibing, Zhu, Feida, Zhou, Pan, Hu, Yuchong, Feng, Shanshan
Format: Artikel
Sprache:eng
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Zusammenfassung:The consistency of a response to a given post at the semantic level and emotional level is essential for a dialogue system to deliver humanlike interactions. However, this challenge is not well addressed in the literature, since most of the approaches neglect the emotional information conveyed by a post while generating responses. This article addresses this problem and proposes a unified end-to-end neural architecture, which is capable of simultaneously encoding the semantics and the emotions in a post and leveraging target information to generate more intelligent responses with appropriately expressed emotions. Extensive experiments on real-world data demonstrate that the proposed method outperforms the state-of-the-art methods in terms of both content coherence and emotion appropriateness.
ISSN:1046-8188
1558-2868
DOI:10.1145/3456414