What kind of minimal instruction manual is the most effective

An empirical study examined the effectiveness of four different versions of a self-instruction manual for a word processing system: a Skeletal version that explicitly states only the essential information, an Inferential version that has the users infer some of the essential information, a Rehearsal...

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Veröffentlicht in:SIGCHI bulletin 1987-04, Vol.18 (4), p.159-162
Hauptverfasser: Black, John B., Carroll, John M., McGuigan, Stuart M.
Format: Artikel
Sprache:eng
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Zusammenfassung:An empirical study examined the effectiveness of four different versions of a self-instruction manual for a word processing system: a Skeletal version that explicitly states only the essential information, an Inferential version that has the users infer some of the essential information, a Rehearsal version that is like the Skeletal manual, but adds opportunities to rehearse the explicitly stated information, and a Lengthy version that adds nonessential explanatory and descriptive information to the Skeletal version. The best learning performance was obtained with the inferential approach, particularly for more realistic tasks.
ISSN:0736-6906
DOI:10.1145/1165387.275623