Anticipating Connectivity in (UX) Design Practices: Reframing Challenges by Introducing Theory Cards

This paper presents a design anthropological study with User Experience design departments from five large companies in Denmark, ranging from manufacturers of medical equipment through toys to control systems for industrial infrastructures We explore the challenges they face as products, services, and user research are increasingly connected. Our research shows that current methods, development processes, and organizational structures do not sufficiently support User Experience design teams in dealing with emerging design and organizational challenges that follow from increased digitalization. As a result, UX designers are struggling to anticipate the future of product interaction, user data, and their organizational role. In this paper, we explore how playing with theoretical concepts and introducing a new vocabulary may facilitate fundamental shifts in perspective necessary to instigate change. We deploy ‘theory cards’ in an experiment with one of the companies to see if theories might serve as instruments for seeing field material and design problems in ways more supportive for future design endeavours.