Dynamics in a distribution triad – a case study

Purpose – The purpose of this paper is to deal with business-to-business distribution, with a strong focus on the relationships developed by a distributor with its customers and its producers. Design/methodology/approach – This paper is based on an in-depth analysis of a wholesaler specialized in fresh fruit and vegetable distribution. Data were gathered on the basis of 18 in-depth interviews. An additional important work of second-order data analysis was also conducted (sector analyses; statistics; companies’ Web sites). Findings – This paper qualifies the different stages a wholesaler goes through in the relationships with its suppliers on the one side and its customers on the other. This work also identifies the nature of the impact of one type of relationship (wholesalers/producers) on the other (wholesalers/customers). Research limitations/implications – Practical implications The findings allow distribution firms to view distribution channels as places where they can have some latitude to find new positions other than the ones imposed by producers. Originality/value – This research uses different concepts connected with triadic settings (dynamics, triggers and interconnectedness) and integrates them to provide a new perspective on how a business-to-business distributor can take a position in a distribution channel.