A case of no return(s)

A case of no return(s)

Organizations need constructive interventions for resolving disputes in the workplace. Mediation is one possible intervention. This real-life case study and an accompanying mediation exercise can help employees acquire and practice basic mediation skills. The exercise can also serve as a learning fr...

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Veröffentlicht in:Managing service quality 1998-08, Vol.8 (4), p.226-230
Hauptverfasser: Kirk, James J., Buckner, Diana
Format: Artikel
Sprache:eng
Schlagworte:
Accuracy
Case studies
Employees
Employment
Mediation
Occupational training
Quality control
Service centers
Shift work
Supervisors
Tax services
Work environment
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Beschreibung
Zusammenfassung:Organizations need constructive interventions for resolving disputes in the workplace. Mediation is one possible intervention. This real-life case study and an accompanying mediation exercise can help employees acquire and practice basic mediation skills. The exercise can also serve as a learning frame for generating discussions on current issues in any organization.
ISSN:0960-4529
2055-6225
1758-8030
2055-6233
DOI:10.1108/09604529810222505