Business values of ISO 9000:2000 to Korean shipbuilding machinery manufacturing enterprises

Purpose - The purpose of this article is to furnish empirical evidence on the degree of performance of the 23 major requirements of the ISO 9001:2000 standard implemented at Korean shipbuilding machinery manufacturing companies.Design methodology approach - Deep interviews and surveys were made to measure how well the companies comply with the requirements of the new standard. Correlation analysis, standard t-tests, and one-way ANOVA were employed to identify significant differences for each major requirement depending on company size, top management type, implementation motive, and operating period.Findings - Large-sized companies achieved compliance with monitoring and measurement better than small-sized ones; professional manager-CEOs accomplished compliance with nine major requirements better than owner-CEOs; companies that certified because of internal development reasons performed compliance with seven major requirements better than those that certified because of customer request; companies with different operating periods showed significant difference in performance for infrastructure, purchasing, and monitoring and measurement.Originality value - Adds to the body of knowledge concerning the ISO 9000(2000) version focused on Korean shipbuilding machinery manufacturing companies.