Reflections on our work

Purpose - The purpose of this paper is to reflect upon the journal, Reference Services Review, since the editorship of Ilene F. Rockman began in 1986.Design methodology approach - The paper describes how the journal has become one of the most respected in its profession, has encouraged new authors and published several ground-breaking articles over the past two decades.Findings - The journal's standard of excellence is high and continues to model a commitment to, and passion for, reference services and collections, utilization of technology to help users and innovation in library instruction and information library programs.Originality value - The paper offers a reflection of RSR and its contribution toward equity and social responsibility.