Credibility on the internet: shifting from authority to reliability
Purpose - This paper seeks to understand how users determine credibility in the internet environment from a conceptual level and the implications of these new methods of credibility determination on internet tools (primarily software) and services.Design methodology approach - The author first exami...
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Veröffentlicht in: | Journal of documentation 2008-09, Vol.64 (5), p.667-686 |
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Format: | Artikel |
Sprache: | eng |
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Zusammenfassung: | Purpose - This paper seeks to understand how users determine credibility in the internet environment from a conceptual level and the implications of these new methods of credibility determination on internet tools (primarily software) and services.Design methodology approach - The author first examines the underlying reasons for increased dependence on the internet for information, using electronic commerce as a starting point. The central concept of "information self-sufficiency" is introduced and then examined through the lens of the internet and conversation theory.Findings - The author finds that users are shifting from more traditional "authority" methods of credibility determination, where users cede determinations to trusted third parties, to a "reliability" approach where users seek commonalities and coherence among multiple information sources. This has led to an increased pressure for participation and openness at all levels of the internet.Research limitations implications - Studies on users and credibility must better account for often invisible technical factors.Practical implications - Libraries must take into account a greater need for participation and technical fluency when dealing with patrons, particularly in information literacy programs and instruction.Originality value - This paper presents a large-scale conceptual approach to credibility on the internet. It seeks to inform current approaches to the subject nested in communications and instruction with the unique technical environment of the internet. |
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ISSN: | 0022-0418 1758-7379 |
DOI: | 10.1108/00220410810899709 |